Quality Assurance Associate (Importation)

Quality Assurance Associate (Importation)

June 6, 2022 By


The Quality Assurance Associate (Importation) will be mainly responsible for overseeing the importation of Natural Health Products, preparation of Product Master Files/Quality Summary Reports and NNHPD FPS as well as incorporating new products into the Quality Management System

Let’s build a better world together. Apply now!

Why join us

Best workplace
We nourish an environment devoted to honesty and fairness, trust and respect. We care deeply for our team members and take work-life balance seriously, allowing our people to decide on a schedule that best fits their life and working preferences.

Best people
We unite cross-industry professionals with a shared passion for improving people’s health and wellness. Our inspiring leaders are accessible and work eagerly side-by-side with individual employees to help them understand and achieve their objectives.

Best opportunities
We encourage our team members to continuously develop and enhance their skills and expertise. We recognize and reward courageous choices and innovative ideas that result in the growth of our people and company, and in the success of our clients.

Become a part of a purpose-driven and future-oriented business that impacts and improves millions of lives worldwide!

Job Responsibilities:

  • Continuous review of imported product samples and labels.
  • Review of documentation for the release of imported products including C of A, C of Ms, Receiving Records, Batch Records, OOS/laboratory test reports.
  • Liaise with clients to request product release documentation, communicate discrepancies, provide updates, and respond to questions to ensure a smooth/timely product release process.
  • Prepare product review and release reports and label review reports.
  • Develop, recommend and monitor corrective actions when issues with the imported products arise.
  • Review and approve product destruction and return reports.
  • Determine testing requirements and justifications for testing.
  • Prepare NNHPD FPS submission documents based on approved QSRs.
  • Review of label artworks.
  • Prepare Quality Summary Reports and revise Standard Operating Procedures.
  • Identify areas of improvement and address/implement changes to improve processes and documentation.
  • Management of assigned accounts.

Job Qualifications 

  • Bachelor’s degree in the health sciences or similar discipline.
  • Post-graduate training/education in a formal Regulatory or Quality Assurance program is an asset.
  • Minimum two years of experience within the pharmaceutical/Natural Health Product industry in a quality function role.
  • Excellent organization and multi-tasking skills.
  • High attention to detail.
  • Good collaborative interpersonal skills, a positive can-do attitude, and problem-solving capabilities.
  • Ability to work independently and prioritize with minimal daily instruction.
  • Proficiency in MS Office.

In addition to the skills and qualifications above, we value the following qualities in all of our team members:

  • High-quality standards, responsibility, and engagement.
  • Ability to interact with a range of personalities and many levels of the organization.
  • Demonstrated self-motivation and the ability to take initiative.
  • Project management and strong prioritization skills.
  • Attention to and ability to execute details.
  • Adaptable to changing environment, client, and project needs.

Job Type: Full-time 

Location: Toronto area, ON.

Benefits Include:

  • Disability insurance
  • Dental Care
  • Extended health care
  • Life insurance
  • Vision care
  • Wellness program
  • Work remotely/optional


To be considered for future opportunities, please email your cover letter, resume/CV, and any related supporting documentation to hr@dicentra.com with “Quality Assurance Associate (Importation)” in the subject line.

As part of the hiring process, in addition to interviewing, successful candidates may be required to complete a skills assessment and a reference/background check. If you are sent a skills assessment, please complete it for consideration for the advertised position.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.